OUR PRICE MATCH GUARANTEE
Do we offer any type of guarantee on getting the lowest prices?
Yes, in fact, if you find a lower price on any of the travel benefits, products, or packages we offer, we will not only match the price but, we’ll give you an additional 10% of the difference.
Having said that, in this day and age, the Internet allows prices to sometimes be changed on a second by second basis. As a result, it is sometimes difficult to ensure that any website displays the lowest price 100% of the time. While we do our best to ensure that this is the case, occasionally you may find a lower price on another site. In such cases, we stand behind our low price guarantee, 100% of the time. Simply contact us at the number above and let your friendly Concierge Travel Specialists know what happened. They will be more than happy to honor the lower price and refund you an additional 10% of the difference on top. After more than 30 years in business, reputation is everything.
Conditions of Price Match Guarantee Policy
We guarantee our pricing against any other published pricing, available to the general public, for the same exact travel. At a minimum, this means, the same arrival and departure dates, the same property, the same room, the same size unit, the same cruise line, the same cabin, the same itinerary, and the same departure and arrival dates. Notwithstanding the foregoing, we cannot match consolidator fares, fares that have been acquired through auction or bid, fares that are non-refundable due to supplier policies, such as hotel bookings where a special rate was received in exchange for the booking being non-refundable, cruise fares that are paid in full and fall within the final penalty period (normally 90 days from sailing), and are therefore non-cancellable by the cruise lines, or Internet fares for which we cannot verify the price and exact itinerary. We also are not able to match pricing for either domestic or international flights.
How to submit your supporting documents
A complete physical copy of the competing offer must be received in our office (verifying the exact time and date of the competing quote) via fax or e-mail, within 48 hours of receiving it from the supplier; and the offer must be available to be booked at that time.